A. If buyers visit our factory and check the machine, we will teach you how to install and use the machine,
and also trainyour workers/technician face to face.
B. Without visiting, we will send you user manual and video to teach you to install and operate.
C. If buyer needs our technician to go to your local factory, please arrange board and lodging and other necessary things.
5. After service
A. One year guarantee for whole machine.
B. 24 hours technical support by email or phone call.
C. If there is any problem found of the machine, we will repair it for free in one year.
6. FAQ
1. What can you do if the machine broken?
Our machine's warranty period is 12months,if the broken parts can't repair,we can send the new
parts replace the broken parts freell,but you need pay the express cost yourself.if after
warranty period,we can through negotiationfor to solve the problems,and we supply the technical support for the whole life of the equipment.
2. Can you be responsible for transport?
Yes,please tell me the destination port or address.we have rich experience in transport.
3. You are trade company or factory?
We are trade company but we also have own factories. Building trade company is just for exporting
various types of cold roll forming machines.
4. Why your price is higher than others?
As we persist on that each factory should put quality at the first place. We spend time and money
on developing how to make machines much more automatic, accurate and high quality.
We can make sure that our machine could use more than 20 years without any problem. We can provide 2 years free quality assurance.
5. How long the machine could be made?
Normally speaking, welded pipe making machine could be made without 45 working days.
If you need machines in a hurry, we can make it for you less than a months.
